Paid by check or money order: Please call our toll free number:1.888.804.6272. We cannot ship the item(s) until the payment has cleared.

Return shipping costs are the customer's responsibility, and merchandise must be in "as new" condition with all original packaging. Items not in "as new" condition may be subject to a 15% restocking charge. Refunds or store credits are limited to the value of the products on the order, and the original shipping costs of an order are not refundable.

 
Sales volume and the availability of products change quickly, and both will affect how quickly orders are shipped.  Although our average fulfillment time is 1 - 2 days, we list 3 to 5 business days for most products as the typical processing time to help accommodate these fluctuations.  UPS 2nd Day Air orders are shipped either the same day or the following business day whenever possible. UPS Next Day Air shipping is also available if you contact us directly to get a quote.  

Please note that UPS will not deliver to PO boxes. Transit times after shipping for UPS Ground shipments will vary from 1 to 5 business days depending on your distance from Dallas, TX.  To use the UPS Time in Transit map, enter your own zip code and then look at northern Texas on the map to find the estimated shipping time to your area.

US Postal Service shipping is available directly through the shopping cart for small items, either to street addresses or PO boxes.  If you prefer Priority Mail for larger items or prefer Parcel Post, we we're happy to make those arrangements if you contact us before ordering.  The transit time for Priority Mail is typically 2 - 3 business days with isolated delays, and First Class packages are typically in transit about a week. 

If you live in Alaska, Hawaii, or a US Territory, please send us a list of items that you'd like to order for a shipping quote and assistance with your order. 

Packages can be sent to the same address as your billing address or to another address, and you can make this selection during the checkout process.


 
UPS, THE UPS SHIELD TRADEMARK, THE UPS READY MARK, THE UPS ONLINE TOOLS MARK AND THE COLOR BROWN ARE TRADEMARKS OF UNITED PARCEL SERVICE AMERICA, INC. ALL RIGHTS RESERVED.
 

For Canadian orders, we offer shipping via UPS Standard for large items, and USPS Priority Mail or First Class Mail can be used for small orders.  Delays are not uncommon when shipping to Canada due to handling of duty and GST, so please allow 10-15 days from the date your order was placed. When paying by credit card, your order will be automatically charged to your account in Canadian dollars at the current exchange rate. 

The shipping charge collected on the order does NOT include import duties, taxes, or customs brokerage fees that may be collected by customs or the carrier when the shipment enters Canada, and these additional costs are solely the responsibility of the customer.  Sorry, Incremental Tools is unable to calculate these costs in advance.

We recommend using postal shipments instead of UPS whenever possible.  Priority Mail may have a slightly higher shipping rate, but the final cost will likely be lower than UPS Standard because the additional fees collected by UPS upon delivery are reported to be excessive.  Small orders can be shipped First Class Mail International at a very reasonable cost; if this shipping method does not appear on your order's shopping cart, we can manually check to see if it's available if you order by phone at 888.804.6272 or 317.287.0340.

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International Customers or outside North America, please contact us for assistance in placing your order.  Please DO NOT place your order online.

We can ship internationally via UPS, FedEx, or USPS Priority Mail International (for small items).  The shipping quotes we provide are the exact amounts listed by the carrier; please understand that many of our products are large, heavy, and often ship in several boxes.  For many of our products, using a freight forwarding company can be much less expensive than UPS or FedEx.  An internet search for "freight forwarding" or "freight consolidation" will yield a number of possibilities.

The shipping charge does NOT include import duties, taxes, or customs brokerage fees that may be assessed when the shipment enters the destination country, and these additional costs are solely the responsibility of the customer.  Sorry, Incremental Tools is unable to calculate these costs in advance.